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#1 NickD

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Posted 04 May 2019 - 09:16 PM

I've emailed support but I know it's getting late over there so hoping the community might be able to help. It's 6 months to the day that i licensed femto and i got the license expired message. Naturally we have guests arriving in a couple of hours. Is there any easy fix for this? I've tried the re-install, turbo activate says all is well. Internet access is confirmed.

Appreciate any suggestions.

Nick
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#2 Marcin_gps

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Posted 05 May 2019 - 06:27 AM

I've emailed support but I know it's getting late over there so hoping the community might be able to help. It's 6 months to the day that i licensed femto and i got the license expired message. Naturally we have guests arriving in a couple of hours. Is there any easy fix for this? I've tried the re-install, turbo activate says all is well. Internet access is confirmed.

Appreciate any suggestions.

Nick

Hi Nick, 

 

Please download & install again: http://files.jplay.e...pJPLAYFemto.exe
Not sure if you have the latest build. 
 
 
Regards, 
Marcin


#3 junk981

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Posted 05 May 2019 - 09:14 AM

I had the same activation problem also finally fixed it by restarting jplayservice manually


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#4 NickD

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Posted 05 May 2019 - 02:49 PM

Thanks Marcin, that got rid of the nasty licensing message. I did have 7D before, was there more than one 7D? Anyway I will test drive later but looks to be ok.

Edit: all fixed

Thanks,

Nick
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#5 The Chaplin (Peter C)

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Posted 12 May 2019 - 09:21 PM

I've emailed support but I know it's getting late over there so hoping the community might be able to help. It's 6 months to the day that i licensed femto and i got the license expired message. Naturally we have guests arriving in a couple of hours. Is there any easy fix for this? I've tried the re-install, turbo activate says all is well. Internet access is confirmed.

Appreciate any suggestions.

Nick

 

I have also emailed support today as I am getting the same after 6 months. I was using 7D.

I have tried restarting both jplay services manually, no difference.

I have re-downloaded from Marcin's link above, re-installed, no difference.

Turbo active says successfull. Internet access confirmed.


[JPlay FemtoServer][Arcam MusicLife (iOS)][ControlPC XM21M(@16v) Shuttle xh61v i7-3770t PX-128M5M Lan x2][WinServer 2012R2][JPlay 7Dalt KS Direct DACLink 1000HZ Clock 0.5ms AO 1.40][cat7@100Mbps half duplex 3m][AudioPC XM21M(@12.3v) picoPSU-160-XT Streacom FC5 B75MR2.0 Intel i7-3770t@1.6GHz JCat Usb][WinServer2012 R2 AO 1.40][CustomUSBcable no+5v][Auralic Vega filter 1, exact clock][Van Damme StarQuad Gold Neutrik XLR][ATC SCM40A][vdh 1st ultimate][Stax SRM313 SR303][LAT power cables][separate ring mains filtered]

 


#6 BernieK

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Posted 13 May 2019 - 01:05 AM

I also had problems with license reactivation. Don't know if this will help but here’s what worked for me (WS2016, GUI mode, AO reset, Fidelizer uninstalled, Process Lasso off, CAD optimizations reversed, internet connection active, no hardware changes since first installing JPLAY 7):

  1. As advised by Marcin, I downloaded a new copy of the installation exe.
  2. I uninstalled JPLAY 7D using uninstall.exe in the JPLAY folder.
  3. I restarted the computers as required.
  4. I installed the new download of JPLAY 7.
  5. I restarted the computers as required. NOTE: I had the internet connection set to start automatically upon restart.
  6. I ran TurboActivate.exe. Activation reported as successful.
  7. I stopped and then restarted the JPLAY audio service manually on each computer (I don’t know if this was necessary as I did not check JPLAYSettings on the Control-PC before this step).

Success. No License expired notice in JPLAYSettings on the Control-PC and music playback was working again immediately and after another restart of the computers.

 

NOTE: Running through the same steps (except for downloading a fresh copy) with JPLAY 7D which had been on the computers for several months did not work! Downloading a new copy was required. No idea why. System/OS specific?


Control and Audio PCs

Dell Inspiron 15R SE laptops with Intel Core i7-3612QM (2.1 GHz) and 16 (Control-PC) or 8 (Audio-PC) Gb DDR3 1600 MHz RAM

Software

OS: Windows Server 2016 optimized to Virtual Core Mode via Fidelizer Free 7.4 (Control-PC only), Fidelizer Pro 8.4 (Audio-PC only), Process Lasso Server Edition 9.1.0.42, Audiophile Optimizer 2.20, Computer Audio Design Windows 8.1 Optimization and Desktop Services Killer scripts (see Revised (Nov 2018) Guide for Setting Up WS2016 Virtual Core Mode in a Dual PC JPLAY FEMTO-Based System: https://drive.google...iew?usp=sharing); File Manager: Q-Dir 7.53; Library Manager: JRiver MC19; Renderer: JPLAY FEMTO UPnP Renderer; Server: femtoServer; JPLAY Settings: Playing via: KS; Engine: ULTRAstream; Bitstream: Native; Bitperfect Volume: OFF; DAC Link: 500; XtreamSize: 1000; Throttle: ON; Hibernate Mode: ON; Control Point: Upplay 1.38; Media Player for JPLAY Classic engine: JPLAYmini

Equipment Configuration

Control-PC > SUPRA Cat 8 Ethernet Cable > Audio-PC > Chord Silver Plus USB Cable > Uptone Audio Regen (Amber) > Curious Cable USB Regen Link > Luxman DA-06 > Chord Chameleon Plus XLR Interconnects > Luxman L-505u > Van Den Hul Teatrack Speaker Cables > Bryston Model T Signature Speakers with external crossovers

Music Storage

Seagate 6-Tb ext HDD (USB to Control PC) and 2 Seagate 6-Tb ext HDD backups


#7 Marcin_gps

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Posted 13 May 2019 - 06:33 AM

I have also emailed support today as I am getting the same after 18 months. I was using 7D.

I have tried restarting both jplay services manually, no difference.

I have re-downloaded from Marcin's link above, re-installed, no difference.

Turbo active says successfull. Internet access confirmed.

Hi Peter, 

 

As I informed you via email, the error code you are getting  means that JPLAY can't connect to the licensing server.

Please open Task Manager (press ctrl+alt+del), go to Services tab, right-click on JPLAY Service & Restart.

But before you do that, make sure your PC is connected to the internet and that JPLAY.exe is not blocked by a firewall / antivirus.

Let us know if it helps. 

 

Regards, 

Marcin



#8 The Chaplin (Peter C)

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Posted 13 May 2019 - 03:39 PM

Thanks Marcin, replied by mail as no change and aim to resolve via mail with you. I'll update the forum when resolved.

 

Hi Peter, 

 

As I informed you via email, the error code you are getting  means that JPLAY can't connect to the licensing server.

Please open Task Manager (press ctrl+alt+del), go to Services tab, right-click on JPLAY Service & Restart.

But before you do that, make sure your PC is connected to the internet and that JPLAY.exe is not blocked by a firewall / antivirus.

Let us know if it helps. 

 

Regards, 

Marcin


[JPlay FemtoServer][Arcam MusicLife (iOS)][ControlPC XM21M(@16v) Shuttle xh61v i7-3770t PX-128M5M Lan x2][WinServer 2012R2][JPlay 7Dalt KS Direct DACLink 1000HZ Clock 0.5ms AO 1.40][cat7@100Mbps half duplex 3m][AudioPC XM21M(@12.3v) picoPSU-160-XT Streacom FC5 B75MR2.0 Intel i7-3770t@1.6GHz JCat Usb][WinServer2012 R2 AO 1.40][CustomUSBcable no+5v][Auralic Vega filter 1, exact clock][Van Damme StarQuad Gold Neutrik XLR][ATC SCM40A][vdh 1st ultimate][Stax SRM313 SR303][LAT power cables][separate ring mains filtered]

 


#9 The Chaplin (Peter C)

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Posted 14 May 2019 - 09:28 PM

Turned out to be my Audio PC which was activated offline. At 6 months JPlay stopped working.

Gave up with TurboActivate (no option to deactivate came up for me to try reactivating offline).

 

Connected a monitor, keyboard, mouse, long Ethernet cable, reconfigured IP to my household network, ran a single PC JPlay setup to re-establish license server validation then reconfigured all back to my dual headless setup.

 

Now using Arcam MusicLife and FemtoServer. Running in my new ATC SCM40A. Happier. :)


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[JPlay FemtoServer][Arcam MusicLife (iOS)][ControlPC XM21M(@16v) Shuttle xh61v i7-3770t PX-128M5M Lan x2][WinServer 2012R2][JPlay 7Dalt KS Direct DACLink 1000HZ Clock 0.5ms AO 1.40][cat7@100Mbps half duplex 3m][AudioPC XM21M(@12.3v) picoPSU-160-XT Streacom FC5 B75MR2.0 Intel i7-3770t@1.6GHz JCat Usb][WinServer2012 R2 AO 1.40][CustomUSBcable no+5v][Auralic Vega filter 1, exact clock][Van Damme StarQuad Gold Neutrik XLR][ATC SCM40A][vdh 1st ultimate][Stax SRM313 SR303][LAT power cables][separate ring mains filtered]

 


#10 motberg

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Posted 22 May 2019 - 02:42 AM

If I had ATC SCM40A, I'd be happier too ! :D


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#11 ilovejplay

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Posted 23 May 2019 - 04:44 AM

Hi, Marcin!

 

I also had same activation problem a few day ago.

I had "old" 7D, but it did not work,. So according to the suggestion of this page, I downloaded "new" 7D,  and the result was OK.

 

There may be some difference between old 7D patch and new 7D patch, I'm not sure.

There is no change log information of activation problem on the Patch Page, though there are some change log information of 7A patch to 7D patch. Thus I misunderstood that my old 7D might work fine.

 

So, I propose this;

 

1.The issue date of the "latest release"  is explicitly described on the Patch Page and/or Download page.

2.Or some revision number is added such as 7D-01, etc.

3.IF possible, change log information is provided.

 

Thanks.



#12 DC

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Posted 23 May 2019 - 09:45 AM

Hi,

 

I got the same problem here with my audio PC, few days ago.

Activation with old 7D patch was  impossible and it was OK with the 7D patch just downloaded on the download page.



#13 satbaba

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Posted 23 May 2019 - 08:51 PM

Hi Marcin,

 

I got the same problem here with my single PC

I unistalled AO The problem then started

 

I installed the new download of JPLAY 7

I have tried restarting both jplay services manually, no difference.

Internet access confirmed.

But, Error code 28.



#14 DC

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Posted Yesterday, 08:40 AM

Do you have Fidelizer?



#15 Marcin_gps

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Posted Yesterday, 09:39 AM

 

Hi Marcin,

 

I got the same problem here with my single PC

I unistalled AO The problem then started

 

I installed the new download of JPLAY 7

I have tried restarting both jplay services manually, no difference.

Internet access confirmed.

But, Error code 28.

 

This is different. Code 28 means: 

There are network adapters on the system that are disabled and

TurboActivate couldn't read their hardware properties (even after trying

and failing to enable the adapters automatically). Enable the network adapters,

re-run the function, and TurboActivate will be able to "remember" the adapters

even if the adapters are disabled in the future.



#16 satbaba

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Posted Yesterday, 09:39 AM

Do you have Fidelizer?

yes



#17 satbaba

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Posted Yesterday, 09:41 AM

This is different. Code 28 means: 

There are network adapters on the system that are disabled and

TurboActivate couldn't read their hardware properties (even after trying

and failing to enable the adapters automatically). Enable the network adapters,

re-run the function, and TurboActivate will be able to "remember" the adapters

even if the adapters are disabled in the future

I reinstalled  windows , no problem  now



#18 DC

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Posted Yesterday, 12:21 PM

yes

Ok,

from my part I have Fidelizer 8.4 too set  on "Purist". Uninstalling Fidelizer helped me to activate JPLAY without problem.

I don't know if it was a coincidence or not, depends what Fidelizer disable regarding to network.



#19 satbaba

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Posted Yesterday, 12:36 PM

I also uninstall fidelizer 8.4
but unfortunately it did not solve the problem :(





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