15 replies to this topic

[JazzDoc]

Hi Marcin

 

I am sharing this as a follow up to my post 'JPLAY App: Not A Successful Experience' (9th August: 02:47 a.m.). I have continued to try to make the JPLAY app work correctly and while I have achieved some success in this, I have not been able to achieve reliable and consistent usage of the JPLAY app to enjoy music. I hope that you will not regard this post as a personal attack on you. It is most certainly, not intended to be so. It is however, my focused criticism of JPLAY as a company, its products, namely the JPLAY app and the customer service that JPLAY provides to its customers. I shall welcome your response to the issues that I raise in thie post and would welcome responses from other members of the JPLAY Forum, either through open response on the board or through personal message. I would stress that I hope that the challenges that I have experienced can be resolved and that I will be able to continue to use the JPLAY app as a subscribed customer.

 

Details of my system if required, can be found in my signature. I have checked that these specifications are correct and up to date. I should point out that I am able to reliably control JPLAYFemto Server when using BubbleUPnP on my Android tablet or Upplay on my Windows desktop PC. Prior to the release of the JPLAY app, I contacted you to ask whether it would work on my iPhone7 and you assured me that it would.

 

I was disappointed, having taken out a 14 day trial subscription, that I could not make the JPLAY app work reliably in my system, hence my post of 9th August. I am somewhat surprised that, as a trial user, I am yet to receieve any response to my post of 9th August. You surely, want trial users to go on to purchase a subscription. If a trial user is initially, unable to make the JPLAY app to work correctly in their system, there is every likelihood that they will simply give up, resulting in lost revenue for your company. I appreciate that there will be times, either for business or recreational reasons, when you are unable to respond in a more timely manner, to posts on the forum requesting support. If you are unable to delegate that work to a colleague, a 'sticky' post on the forum, explaining an upcoming inability to respond to support requests would be helpful. Had this been forthcoming, I would have delayed my trial of the JPLAY app until your return. While I await a response that addresses the difficulties that I am currently experiencing, the clock is ticking on my 14 day trial period.

 

The absence of an information user guide is also not helpful and once again, I am surprised that your company appears to have made no provision for this. Unlike many members of the JPLAY Forum, I lack the technical expertise that might have enabled me more successfully, to set up the JPLAY app in my system. Without such a guide, I am dependent upon responses to support requests made on the JPLAY Forum, none of which have been forthcoming. I also attempted to send you a personal message regarding my unsatisfactory experience with the JPLAY app to date only to discover, when I completed the message and attempted to send it, that your account on the JPLAY Forum is not configures to receive personal messages.

 

On a more positive note, the sound provided through usage of the JPLAY app is extremely good. I was surprised by the difference that it made. It is a very significant upgrade on other control point apps. It is however, not a viable option unless I can get it to work reliably. You will understand that I am reluctant to invest in a full subscription for the app or consider the purchase of a more recent and powerful iOS device on which to run it if I cannot be confident that I will be able to get it to work reliably. Listening to music should be an enjoyable and rewarding experience. My experience with the JPLAY app to date has provided only limited enjoyment or reward.

 

When I have tried using the JPLAY app, I have encountered the following issues:

 

• Inability to successfully import my complete digital lirary through 'Sync Data'. I've made six attempts without success and have deleted and reinstalled the app on my iPhone7. This did not resolve the issue.
• Inability to find an album, searching through both albums and artists. Some albums have not appeared in an initial search but have appeared at a later stage.
• Playback that is very slow or very fast
• Selecting albums to have playback start on a track other than the first one
• After completing an attempt to synchronise data, a complete crash of the Control PC, rendering it wholly unresponsive.  (Ctrl/Alt/Delete wouldn’t work and I couldn’t even turn it off with two presses on the power button. The only way to regain any control was to pull the power lead from the back of the computer.)
• I selected the the Pink Floyd album ‘More’ and playback of the track ‘Hey You’ started. ‘Hey You’ is a track from Pink Floyd's ‘The Wall’ album. I have had several occasions when the app has actually played a completely different track to the one selected

The most serious of these issues is the inability to access my full digital collection, something that I am able to do when using BubbleUPnP or Upplay.

 

I must invite you to comment Marcin, on whether or not you believe that the JPLAY app went through a sufficiently rigorous and robust beta testing stage that would enabled you have have offered it, confident that it would prove to be a reliable product for the user. I am aware that several people have raise reliability issues on the JPLAY Forum and another well known computer audio forum, regarding the reliability of the app. I appreciate that you are eager to get some return on your investment in the JPLAY app, although it has perhaps, been offered as a final retail release before it was ready.I am sure you are aware of the potential damage that such a decision could have on the integrity of your company and your customers perception of your company.

 

I appreciate that I have raised some challenging issues for you in this post, although I hope you will recognise that I have endeavoured to do so in a polite and respectful manner.

 

I look forward to, and thank you in anticipation of, for your response to this post.

 

Best wishes

[Carlosoptico]

Hi Marcin
 
I am sharing this as a follow up to my post 'JPLAY App: Not A Successful Experience' (9th August: 02:47 a.m.). I have continued to try to make the JPLAY app work correctly and while I have achieved some success in this, I have not been able to achieve reliable and consistent usage of the JPLAY app to enjoy music. I hope that you will not regard this post as a personal attack on you. It is most certainly, not intended to be so. It is however, my focused criticism of JPLAY as a company, its products, namely the JPLAY app and the customer service that JPLAY provides to its customers. I shall welcome your response to the issues that I raise in thie post and would welcome responses from other members of the JPLAY Forum, either through open response on the board or through personal message. I would stress that I hope that the challenges that I have experienced can be resolved and that I will be able to continue to use the JPLAY app as a subscribed customer.
 
Details of my system if required, can be found in my signature. I have checked that these specifications are correct and up to date. I should point out that I am able to reliably control JPLAYFemto Server when using BubbleUPnP on my Android tablet or Upplay on my Windows desktop PC. Prior to the release of the JPLAY app, I contacted you to ask whether it would work on my iPhone7 and you assured me that it would.
 
I was disappointed, having taken out a 14 day trial subscription, that I could not make the JPLAY app work reliably in my system, hence my post of 9th August. I am somewhat surprised that, as a trial user, I am yet to receieve any response to my post of 9th August. You surely, want trial users to go on to purchase a subscription. If a trial user is initially, unable to make the JPLAY app to work correctly in their system, there is every likelihood that they will simply give up, resulting in lost revenue for your company. I appreciate that there will be times, either for business or recreational reasons, when you are unable to respond in a more timely manner, to posts on the forum requesting support. If you are unable to delegate that work to a colleague, a 'sticky' post on the forum, explaining an upcoming inability to respond to support requests would be helpful. Had this been forthcoming, I would have delayed my trial of the JPLAY app until your return. While I await a response that addresses the difficulties that I am currently experiencing, the clock is ticking on my 14 day trial period.
 
The absence of an information user guide is also not helpful and once again, I am surprised that your company appears to have made no provision for this. Unlike many members of the JPLAY Forum, I lack the technical expertise that might have enabled me more successfully, to set up the JPLAY app in my system. Without such a guide, I am dependent upon responses to support requests made on the JPLAY Forum, none of which have been forthcoming. I also attempted to send you a personal message regarding my unsatisfactory experience with the JPLAY app to date only to discover, when I completed the message and attempted to send it, that your account on the JPLAY Forum is not configures to receive personal messages.
 
On a more positive note, the sound provided through usage of the JPLAY app is extremely good. I was surprised by the difference that it made. It is a very significant upgrade on other control point apps. It is however, not a viable option unless I can get it to work reliably. You will understand that I am reluctant to invest in a full subscription for the app or consider the purchase of a more recent and powerful iOS device on which to run it if I cannot be confident that I will be able to get it to work reliably. Listening to music should be an enjoyable and rewarding experience. My experience with the JPLAY app to date has provided only limited enjoyment or reward.
 
When I have tried using the JPLAY app, I have encountered the following issues:
 

• Inability to successfully import my complete digital lirary through 'Sync Data'. I've made six attempts without success and have deleted and reinstalled the app on my iPhone7. This did not resolve the issue.
• Inability to find an album, searching through both albums and artists. Some albums have not appeared in an initial search but have appeared at a later stage.
• Playback that is very slow or very fast
• Selecting albums to have playback start on a track other than the first one
• After completing an attempt to synchronise data, a complete crash of the Control PC, rendering it wholly unresponsive.  (Ctrl/Alt/Delete wouldn’t work and I couldn’t even turn it off with two presses on the power button. The only way to regain any control was to pull the power lead from the back of the computer.)
• I selected the the Pink Floyd album ‘More’ and playback of the track ‘Hey You’ started. ‘Hey You’ is a track from Pink Floyd's ‘The Wall’ album. I have had several occasions when the app has actually played a completely different track to the one selected

The most serious of these issues is the inability to access my full digital collection, something that I am able to do when using BubbleUPnP or Upplay.
 
I must invite you to comment Marcin, on whether or not you believe that the JPLAY app went through a sufficiently rigorous and robust beta testing stage that would enabled you have have offered it, confident that it would prove to be a reliable product for the user. I am aware that several people have raise reliability issues on the JPLAY Forum and another well known computer audio forum, regarding the reliability of the app. I appreciate that you are eager to get some return on your investment in the JPLAY app, although it has perhaps, been offered as a final retail release before it was ready.I am sure you are aware of the potential damage that such a decision could have on the integrity of your company and your customers perception of your company.
 
I appreciate that I have raised some challenging issues for you in this post, although I hope you will recognise that I have endeavoured to do so in a polite and respectful manner.
 
I look forward to, and thank you in anticipation of, for your response to this post.
 
Best wishes

In case my experience with JPLAY IOS is of any use to you, I tried it with two 1st and 2nd Generation IPads and with an IPhone 7 with negative results, so I thought that the application was not for me, until I tried it again in my daughter's iPhone 11 and there was no turning back. I bought a refurbished iPhone 11 ( Nearly New ) for 1/3 of the money my daughter paid for hers and I am happy about it . My Satellite ADSL has occasional glitches , so Qobuz , but also Netflix with the TV , sometimes hangs , and there is no music or picture . I don't blame Marcin_gps, I just can't get better internet service. Luckily I have about 10TB of music in my local files and I have no problem playing them with JPLAY IOS as my Local Network for Audio only works perfectly. You should change your iPhone 7 to a higher model (model 11 at least) and if you still have problems, check your Local Network.Carlos

[JazzDoc]

Thank you for your reply. Might I ask you to check your PM when you have time?

 

Thank you

[mkmind]

Hello JazzDoc.

 

Did you check your music library with the tool CheckMusikLibrarie from Marcin. I also had all the errors, but when the defective tracks, although running in other remotes, were removed, it also worked with the JPlay APP.

[JazzDoc]

Thanks for the reply mkmind

 

I didn't try CheckMusikLibrarie. I really don't want to start deleting files from my digital collection if I can avoid it. Does CheckMusikLibrarie flag up the files that are defective and can it repair them?

 

The JPLAY app worked fine with my iPhone5 yesterday evening. Flawlessly in fact! It sounded wonderful and so much better than other control point apps. This morning I had a few problems. Albums were missing until I ran syncdata again and my first attempt resulted in slow playback.

 

A couple of forum members have indicated that a more recent and powerful iOS device would be likely to solve the issues that I am experiencing so I'm going to look into that this week.

 

Prior to the release of the JPLAY app, Marcin confirmed that the JPLAY app would work on an iPhone5. It does but in the same way that Windows 10 will work on a 12 year old laptop with a Celeron processor and 4GB RAM. My experience indicates that the JPLAY app requires a later generation iOS device to work smoothly. If Marcin specified this, he would lose a whole tranche of potential customers so what do you think he would do. I'll leave you to form your own opinion!

[mkmind]

The CheckMusikLibrarie always tries to repair the defective tracks, but that didn't help me, because after booting, there were defective ones again. Therefore, I simply copied the defective times in another directory and deleted from the music library. You will see all the tracks that have errors. The CheckMusikLibrarie.exe you have to put in the root of your music directory and just double click.

 

The first time you read, like you last night, it ran then top, but if you reboot once, was again crap. Therefore, the defective tracks just move to another directory outside your music root.

 

Then you have to empty the music library in the JPlay folder with a text editor, if you have stopped JPlay and Femto in the task manager. Then reboot, otherwise the defective tracks are still in the JPlay music library.

[mkmind]

It sounded wonderful and so much better than other control point apps.

 

Oh yeah...

 

and an IPad Air II running IOS 15.7.8 doesn't cost 100,- € and is so much better than a Mobil phone on the living room table....

[frizzup]

 

The CheckMusikLibrarie always tries to repair the defective tracks, but that didn't help me, because after booting, there were defective ones again. Therefore, I simply copied the defective times in another directory and deleted from the music library. You will see all the tracks that have errors. The CheckMusikLibrarie.exe you have to put in the root of your music directory and just double click.

 

The first time you read, like you last night, it ran then top, but if you reboot once, was again crap. Therefore, the defective tracks just move to another directory outside your music root.

 

Then you have to empty the music library in the JPlay folder with a text editor, if you have stopped JPlay and Femto in the task manager. Then reboot, otherwise the defective tracks are still in the JPlay music library.

 

Hi mkmind,

 

Does CheckMusicLibary run as a windows app?, and

Do you know if it will run on Microsoft Windows Server 2019?, and

Can you point to any documentation on CheckMusicLibrary please?

 

Thanks

Frizzup

[mkmind]

Does CheckMusicLibary run as a windows app? YES

Do you know if it will run on Microsoft Windows Server 2019? YES

Can you point to any documentation on CheckMusicLibrary please? NO.

 

There is also nothing to explain. Just start the CheckMusicLibrarie.exe in your music directory. All errors are logged in the admin window that opens. So be careful, because it closes as fast as it opens, if you click wrong....

 

Best to just look, and remove/cut/copy your corrupt tracks from your music root... bring them to a directory outside your music folder... if you want to save them..

 

for me it was less than 5 tracks from 22483... but they destroyed everything...

 

[mkmind]

The fact that all these tracks look like they are from Peter Gabriel is because I created a hardware playlist. So I copied 70 *.wave files and 2 *.Flac files into one directory. Unfortunately, I haven't managed yet to display the respective image for each track correctly, because that the Eleanor Rigby and the Propellerheads are not by Peter Gabriel is probably known to everyone.....

[mkmind]

A couple of forum members have indicated that a more recent and powerful iOS device would be likely to solve the issues

 

I don't think so, a  iPhone5 yesterday evening. Flawlessly in fact! It sounded wonderful and so much better than other control point apps.....

 

Oh yeah... that's right

[sammy]

Hi, the slow playback is not due to your ipad, you only need WiFi to control it, not during the song

[JazzDoc]

It must have something to do with the JPLAY app as slow playback was never an issue that I experienced with BubbleUPnP. When I get this slow playback, closing and restarting the JPLAY app solves the problem.

[mkmind]

Guys, this is just because of the broken tracks in your librarie, I don't have anything like that here anymore. The JPlay app is very sensitive, and one broken track can do it.

[JazzDoc]

Can you please give me a link to download CheckMusicLibary

[BernieK]

Can you please give me a link to download CheckMusicLibary

 

Here you go:

 

https://www.dropbox....ibrary.zip?dl=0