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Net Card XE

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#1 jmagjr

jmagjr

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Posted 28 March 2022 - 11:19 PM

I'm at a loss! I've ordered a Net Card XE on March 18th, which was shipped through FedEx. It was supposed to be delivered by the 23rd, but I haven't received it. The tracking status has this message, which I assume is because of customs:

 

Shipment documentation indicates value discrepancy. Correct value of shipment is required.
Recommended action: Shipper or Importer must confirm or verify value of goods.
 
I've sent a message, and an email to JCAT staff, yet haven't had a reply from them. I imagine that the declared value documentation is incorrect, or faulty.
Has anyone had this issue? How was it resolved?
 
Thanks!


#2 Marcin_gps

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    JPLAY & JCAT Founder

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Posted 29 March 2022 - 11:51 AM

Hi John, 

 

We sent you an email. I hope FedEx will speed the customs clearance. Unfortunately the experience with FedEx is not as we expected. 

I apologize for the inconvenience. 

 

Best regards,

Marcin 

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