1 reply to this topic

[jmagjr]

I'm at a loss! I've ordered a Net Card XE on March 18th, which was shipped through FedEx. It was supposed to be delivered by the 23rd, but I haven't received it. The tracking status has this message, which I assume is because of customs:

 

Shipment documentation indicates value discrepancy. Correct value of shipment is required.

Recommended action: Shipper or Importer must confirm or verify value of goods.

 

I've sent a message, and an email to JCAT staff, yet haven't had a reply from them. I imagine that the declared value documentation is incorrect, or faulty.

Has anyone had this issue? How was it resolved?

 

Thanks!

[Marcin_gps]

Hi John, 

 

We sent you an email. I hope FedEx will speed the customs clearance. Unfortunately the experience with FedEx is not as we expected. 

I apologize for the inconvenience. 

 

Best regards,

Marcin