Shipping & Returns

Global Shipping – 14 day Return Policy

JPLAY delivers premium computer audio accessories around the world through our courier UPS, DHL, EMS or priority mail service for some regions and products. JPLAY aim to dispatch all orders within 3 business days. Your order will be dispatched once delivery/billing address has been confirmed.

Global shipping cost is 10EUR regardless of how many products are ordered.

The shipping cost does not include customs fees: As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Parcel tracking
For UPS please use www.ups.com to trace your parcel. If using mail service or EMS service your parcel will be traceable on the government owned courier in the country of destination. Please use the same tracking number as you were sent upon the completion of your order.

RETURNS
Our policy lasts 14 days from the date the order is delivered. If 14 days have gone by since delivery, we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging and follow our instructions below:

Contact us on support@jplay.eu to inform us that you wish to return the item. We will provide you with the address for returns.

CLEARLY MARK THE PARCEL:
Returned Product
Original sender ID

To complete your return, we require a receipt or proof of purchase.

If the returned product is not shipped back following the above instructions we may be forced to reject the return or deduct any additional administrative fees or customs from your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, please check your account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@jplay.eu

NON-RETURNABLE ITEMS:

Pre-order, Made to order, custom or personalized items,

We cannot accept returns or refunds on any pre-order/made to order/custom/personalized item. Note that any stated pre-order/made to order/custom/personalized delivery times are estimates – we will not refund your deposit because of delays. We will only refund a deposit in case of the manufacturer being unable to fulfill the order.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within twelve months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a replacement or refund within 14 days of the day you received them.

If you discover a fault after this time, but within twelve months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement.

For all faulty items outside of our Returns Policy, please contact us on support@jplay.eu